At Lumo Art, customer satisfaction is our priority. Please read our refund and return policy carefully before placing an order.

Returns

We accept returns only if:

  • The item received is damaged
  • The wrong product was delivered
  • The product has a manufacturing defect

To request a return, contact us within 3 days of receiving your order with clear photos of the issue.

Non-Returnable Items

The following items are non-returnable:

  • Used products
  • Opened art materials
  • Customized or personalized items
  • Clearance or sale items

Refund Process

Once your return request is approved:

  • The product must be returned in original packaging
  • After inspection, refunds will be processed within 7–10 business days
  • Refunds will be issued through the original payment method

Exchange Policy

We may offer exchanges for damaged or incorrect items depending on stock availability.

Order Cancellation

Orders can only be canceled before shipment. Once dispatched, cancellation requests will not be accepted.

Shipping Charges

Shipping charges are non-refundable unless the error was from our side.

Contact for Returns

For refund or return requests, please contact us through our Contact Us page with your order details and issue description.